RETURNS & EXCHANGES POLICY

Last Updated: September 2026

At CURICK, we want you to have complete confidence in every purchase. If something isn’t right with your order, we’re here to help.

1. 30-Day Satisfaction Guarantee

We offer a 30-Day Satisfaction Guarantee on eligible products.

If you are not satisfied with your purchase, you may request a return or exchange within 30 days of delivery, provided the product is unopened, unused, sealed and in its original packaging.

Eligible returns may qualify for a full refund or exchange, subject to the conditions mentioned below.

2. Products Eligible for Return

A product may be returned if it meets the following conditions:

• The product is unopened and sealed
• The product is in its original packaging
• You received the wrong product
• The product was received damaged or defective
• The return request is made within 30 days of delivery

For hygiene and safety reasons, opened or used skincare, haircare and personal-care products cannot be returned.

3. Products Not Eligible for Return

The following products are not eligible for return:

• Products that have been opened or used
• Products returned after 30 days from delivery
• Products marked as Final Sale
• Products without their original packaging
• Products that do not meet the return eligibility requirements

 

4. How to Request a Return or Exchange

Step 1 — Contact Us

Email us at curickhelp@gmail.com with:

• Your order number
• Product name
• Reason for return/exchange

Our team will review your request and guide you through the next steps.

Step 2 — Receive Your Return Label

Once your return request is approved, we will provide a prepaid return shipping label, generally within 24 hours.

Step 3 — Pack Your Product

Securely pack the product in its original packaging and attach the return shipping label provided by CURICK.

You can then hand over the package to the designated courier partner.

Step 4 — Inspection & Refund

Once the returned product reaches us, our team will inspect it to ensure that it meets our return conditions.

After successful inspection, your refund will be processed within 5–7 business days.

5. Refund Timeline

Once your return has been approved and processed, the refund timeline may vary depending on your payment method:

For Cash on Delivery orders, refunds are currently provided as store credit.

6. Damaged, Defective or Wrong Product

If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible with your order details.

Our team will review the issue and assist you with the appropriate return or exchange process.

7. Important Note

For hygiene and product-safety reasons, we cannot accept returns of products that have been opened or used, except where the product was received damaged, defective or incorrect.

Please ensure that the product and its original packaging are safely preserved until your return request has been reviewed.

8. Need Help?

If you have any questions about returns, exchanges or refunds, our support team is happy to assist.

Email: curickhelp@gmail.com

CURICK
Thoughtful Care. Better Rituals. Confident You